Bedienpost

help

settings

logs

No logged on agents in this queue

The queue {{emptyQueueName}} has no agents

The user is in pause

The user was already on pause, possibly caused by a page-reload

Active calls

Queues

dialpad

Favorites

Contacts

Which number for

?

How do you want to tranfer to {{clickedListItemName}}?

Transfer to {{clickedListItemName}} in progress...

Login

Password:

Dialpad

Help

0 .. 9 : Call favorite / call Contact

S : Go to search

E : Show Help

D : Show dialpad

N : Answer call

H : End call

P : Toggle pause

B : (after selecting a favorite or contact)

A : Attended transfer (after selecting a favorite or contact)

T : Unattended transfer (after selecting a favorite or contact)

Send email to caller or callee

Log off

Help

Enter queue / Leave queue

Mark as favorite / Unmark as favorite

Settings

Hide phone numbers
Queue Settings
Import address book
Queue pause
CRM-integration
Download log-files

Hide phone numbers. This is a company setting:

Queue name	Warning when no agents available

This allows you to import your company-address book in vCard-format (.vcf). All users in your company will be able to view and dial to all contacts.

All users in your company will be able to view and dial to all contacts. Uploading a new address book will replace the old one.

Users are allowed to use pause:

Alternative Help page:

By activating CRM-integration, each incoming call will show a link to your CRM. To activate CRM-integration, please provide your CRM URL here.

Customer card URL

Open url in:

Call note URL

Open url in:

When to show call-note-page:

Allow all users to download company log-files.

Status for:

Connecting...